LWP Refresh!: Using Net Promoter Score in Your Business

Join the Leadership Winter Park alumni community, Friday, September 13, from 8:30 a.m. to 10:00 a.m. for LWP Refresh! event. This program will feature Thor Falk, Co-Active life coach, market researcher and President/Founder of the Winter Park PRIDE Project, to discuss the topic of Net Promoter Score (NPS) and how businesses can use it to gain feedback, align goals, and coach team members.
 

NPS is a widely used metric in customer satisfaction and loyalty research developed by Fred Reichheld in 2003, NPS measures the likelihood that customers will recommend a company's products or services to others based on their experiences. This very simple metric can be very useful, especially when implemented correctly. Attendees can explore how they might integrate NPS into their ongoing assessments to ensure business growth.

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