Venue Operations Manager

The Venue Operations Manager for the Capen House at the Albin Polasek Museum & Sculpture Gardens will oversee the seamless execution of weddings, private events, and museum programming on the historic lakefront property. This role blends hospitality, logistics, and leadership, ensuring that both clients and vendors experience exceptional service from planning through event completion.

The Venue Operations Manager coordinates staffing and daily operations, maintains high standards of venue presentation, and supports the museum’s community events, including signature programs like the Winter Park Paint Out. Serving as a liaison between the Capen House and the broader museum team, this position helps balance public and private use of the grounds, safeguards the historic character of the property, and contributes to budget planning and overall event strategy. Set within one of Winter Park’s most picturesque cultural landmarks, the role is central to creating memorable experiences and strengthening the venue’s reputation within the community.

Key Responsibilities:

Vendor & Client Relations:

• Foster strong relationships with wedding vendors, caterers, photographers, florists, and other external partners, ensuring they adhere to venue policies and timelines.
• Provide excellent customer service to clients, handling inquiries, concerns, and feedback in a timely and professional manner.
• Vendor Workshops

Staff Supervision & Scheduling:

• Manage and schedule venue staff, including event coordinators and support staff, ensuring adequate coverage for each event.
• Provide leadership and direction to staff during events, ensuring tasks are completed efficiently with attention to detail.
• Train and mentor new staff on venue operations and customer service standards.

Venue Logistics & Setup:

• Oversee venue setup, ensuring all furniture, décor, and technical requirements are arranged as per the event’s needs
• Manage event teardown and ensure the venue is left clean and in good condition for the next event.

Administrative & Reporting

• Maintain accurate records of event details, contracts, and communications.
• Assist in budget tracking and inventory management for venue supplies, décor, and equipment.
• Vendor & Contract Management: Manage preferred vendor contracts and build positive relationships with vendors.

Museum Events & Community Engagement:

• Coordinate and manage vendors quarterly for museum events.
• Winter Park Paint Out events, including vendor and rental organization.
• Venue events such as open houses, networking events, staff parties, styled shoots, and others.
• Collaborate with the museum team to schedule and promote events, ensuring public programs and private functions do not conflict.
• Manage the setup of tables, chairs, and linens for internal meetings, member events, and museum programming.

Rehearsals & Walkthroughs:

• Conduct with the Finance Coordinator to develop and manage the event department’s budget.
• Lead rehearsal sessions for weddings and other events, ensuring all parties understand the flow and structure of the event.

Day-Of Event Coordination & Execution (Only applicable when Day-Of Coordination is booked through the venue):

• Oversee and coordinate all Day-Of Coordination aspects of event operations on the day of the event, ensuring smooth flow from start to finish.
• Develop and implement timelines, floor plans, and schedules for each event, ensuring all staff and vendors are aligned.
• Serve as the primary point of contact for clients, vendors, and staff on the day of the event, handling any issues or last-minute changes with professionalism.

Budget Management:

• Collaborate with the Finance Coordinator to develop and manage the event department’s budget.

Estimated Salary: $42,000-$46,000

Benefits: We provide a Qualified Small Employer Health Reimbursement Account (QSEHRA)

Apply Here: https://www.linkedin.com/jobs/view/4334667851